Written By: Lexi Tucker
Do you need fast answers from a librarian without stepping foot in the library? The live chat feature on the University Libraries website has you covered! Throughout your academic journey, there will be times when you need to research a topic, and this process can be daunting. Some students may even feel they don’t know where to start. The live chat function can get you in contact with a librarian (not a chatbot!) who can guide you to databases and other resources that can help you jumpstart this process.
The first thing to know is WHERE the live chat function is. From your device, visit the University Libraries homepage at library.missouri.edu. You should see an Ask Us! tab on the right-hand side, and when you click it, an additional pop-up labeled Ellis Reference will ask you if you need help. Click Chat Now to begin the process. It will ask you for your name and contact information, which is optional, and Your Question* which is the only mandatory field.
Once you ask your initial question, the live chat will partner you with an available librarian. During regularly scheduled hours, the librarians on chat are Mizzou staff rotated throughout the day and week to help you. Live chat assistance is a 24/7 feature, and during late hours for Mizzou staff, the chat is operated by a third-party vendor. The chat is NEVER artificial intelligence, so for questions that the third-party vendor cannot answer, they typically will turn your chat into an email for the librarians to assist you and email you back as soon as possible. For a specific question, let’s say something about Psychology, the staff member may help you connect with the subject librarian.
Another way to use the chat is while you’re sitting in Ellis Library and wanting hands-on assistance. When you ask your question, you can let the librarian know you’re on campus and they may step out of their office or send a colleague to help you in person. So, when in doubt, don’t panic! Utilize all your resources, especially the amazing faculty at the various libraries on campus. They’re just a click away.