For some reason, computer problems always feel more frustrating than other issues. You need to access an article for your research project, and you’re getting an error message. You have an assignment due, and the link to your article isn’t working. Thankfully, our electronic resources assistants are here to help.
Behind the computer glitches and improper technical set-ups that lead to blank pages, are Dave Walsh and Stara Herron. From 8 a.m. to 4 p.m. every week day, the two work quickly and competently after they receive a request to resolve issues with electronic materials. The biggest part of their job is to ensure that patrons have access to e-resources and e-serials and that they are discoverable in the search services on the library’s website.
Below you will see just a few of the thank you notes that our electronic resource assistants have received from library users they have helped.