A 90-minute workshop, Wednesday, April 9, 2014, 12:30 Central
4F51A Ellis Library
In today’s library, you often need to serve patrons and students who do not speak English. This can be intimidating—how do you communicate? How do you avoid the risk of creating cultural misunderstandings?
In this workshop, Cate Carlyle, a librarian who has devoted her career to working with non-English speaking and ESL library users, will provide you with the strategies, resources, and best practices to help you meet this challenge.
Participants will learn:
- How to welcome, serve, and retain ESL library users with few or no English skills
- How to use QR codes and smartphones to better serve your ESL users
- How to use the social media platform Pinterest to better serve your ESL users
- How to use nonverbal communication to improve interactions and navigate difficult interactions