The MU Libraries have registered for the Electronic Resources & Libraries 2014 online conference for March 17-19. They will be broadcasting sessions from multiple tracks simultaneously, so several rooms within Ellis Library have been reserved.

Below is the schedule of sessions with descriptions and locations.

Any staff member interested in a session is welcome to attend, subject to supervisor approval.

 

Electronic Resources & Librarians 2014 Online Conference Schedule

Monday, March 17, 2014 – Room 4F51A

8:30-9:40:  Keynote – Freeing Knowledge: A Values Proposition – Barbara Fister

Knowledge is open-ended and networked by its very nature. Libraries have traditionally been local nodes in that network, places where people can join the network, where learning is inquiring, not just acquiring. Yet the fluid, connected nature of knowledge runs counter to the current economic framework in which knowledge is given to publishers to be transformed into property, then returned to the network through a complex system of metered payments. Libraries have worked hard to keep knowledge free at the local level through negotiating licenses, implementing software to manage all the locks and combinations, and designing user interfaces that make the locks as invisible as possible. If we joined our knowhow and our fundamental values, we could collectively play a leadership role in developing a new and open network that is, like knowledge itself, open to change.

9:50-10:35:  Making Usage Data Meaningful

Assessing the use of electronic resources is challenging for libraries. Establishing usage benchmarks within library peer groups and examining data beyond vendor-provided usage statistics develops a richer context for assessment.  This presentation will describe the process and results from a benchmarking study of over 200 libraries in North Carolina.

10:55-11:40:  Diving into E-book Usage: Navigating the Swell of Information

This large-scale study demonstrates e-book usage trends across over 10,000 libraries. With four years of data, and a large number of titles (570,918 from ebrary, 350,000 from EBL) we can show broad patterns of usage and establish benchmarks that should prove useful for libraries and consortia for local planning.

2:05-2:50:  Techniques for Successful Negotiation

Negotiation is not generally taught in library schools, yet it is a necessary skill when acquiring electronic resources for libraries. This session will cover the basics of how to approach a negotiation, what techniques might prove useful in a negotiation, and provide real-world examples.

3:10-3:55:  Breaking Silos: Interdepartmental Collaboration for Better Electronic Collection Development

Electronic resource collection development in the academic library presents new challenges—ones which traditional organizational models are ill-equipped to address.  This session will discuss ways to break outmoded public services and technical services silos by creating or adapting staffing, structure, and support to reach your collection development goals.

4:00-4:45:  Don’t lose REM over your ERM: Three ways to grow your own system

Come to this session to see how librarians at three different universities use innovative tools to manage electronic resources and workflows.  The University of Alaska Fairbanks created an ERM using Google Sites, American University uses LibGuides for Workflow Management, and Grand Canyon University built their ERM using Microsoft CRM.

4:50-5:35:  Oh past self, come here and let me kick you in the shins

Notes. We put them everywhere to tell staff how to process something, mark historical decisions, or guide us in next steps. Join this session to hear how some librarians give a gift to their future selves by writing and organizing their notes about electronic resources.

Monday, March 17, 2014 – Room 4D11

9:50-11:40:  Publishers are from Mars, Librarians are from Venus – NOT! An Open Discussion

Librarians’ views of publishers are often limited to those who attend library conferences—sales and marketing staff from large and medium sized companies.  But what about other roles and companies?  How do they differ in commercial and non-profit organizations?  Positions cover manuscript acquisitions, editing, layout, production, metadata, finances, pricing, invoicing, customer service, research and development, workflow revision, training, management and more. You probably have more in common with publishers than you realize.  Come hear representatives discuss their organizations and answer your questions.

2:05-2:50:  Getting it Together with Intota: How Does this Work in an Actual Library?

Imagine if your library had the ability to bring all of your electronic and print resources together, combine comprehensive assessment ALONG with market-leading discovery so your patrons can find the most valued resources available. Now, what if you could also report this information to administration and other groups both in and outside of the library?  We will explore, with librarians, these assessment experiences and workflow efficiencies as well as share real world case studies that were performed to analyze the collection and showcase library value.

3:10-3:55:  How do we DO that?  Electronic Resource Management in a Next-Generation ILS

What does electronic resource management look like in next-generation systems? How can institutions leverage automated processes to improve efficiency? What happens when you belong to a consortium that wants to increase collaboration? Representatives from the Orbis Cascade Alliance and an Ex Libris product developer will discuss these issues and more.

4:00-4:45:  Finding the Good Ones: Strategies for Evaluating Open Access Resources

Librarians, knowledgebase providers, and indexing services are all grappling with the presence of so-called "predatory" Open Access journals that prey on authors seeking outlets for publication. Learn what strategies these groups in the scholarly community are using to identify and evaluate Open Access resources for their respective collections.

4:50-5:35:  Wrangle those (e-)Dogies! Community-Driven Standards and Best Practices for Librarians and Vendors

As our collections become increasingly electronic, standardization of publishing and management practices also becomes increasingly critical in order to better serve our users. This session will explain and update on the community-driven projects PIE-J, KBART, ODI, SERU, and COUNTER/SUSHI and inform ER&L attendees on how and why they can support them.

Monday, March 17, 2014 – Room 159

9:50-10:35:  Understanding Social Media and the Library User Experience: Be interesting. Be interested.

Online networking through social media provides fresh opportunities for libraries to expand our presence beyond our physical walls by reaching library users in new ways. Social media allows libraries to interact with users and build community.  In turn, libraries can observe users engaging through social media and can promote resources and services accordingly.  Told from both public and academic library perspectives, this session will explore how to create an overall social media strategy, develop social media content using tools such as Excel and Serials Solutions resource management, and collect and analyze results via the two most popular social media channels currently used: Twitter and Facebook.  

10:55-11:40: Cleaning the metadata mess: using OpenRefine to transform and share your library’s data

Our resource management tools demand authoritative, normalized data, yet the metadata we work with rarely cooperates.  But help exists!  Learn how three librarians are using OpenRefine, a free data transformation tool, in their institutional repositories, catalogs, and the Global Open Knowledgebase and be inspired to tackle your institution's metadata mess.

2:05-2:50: Best practices for demand-driven acquisitions of monographs: Recommendations of the NISO DDA Working Group

Since Summer 2012, the National Information Standards Organization (NISO) DDA working group has been developing recommended practices regarding Demand-Driven Acquisition. This group, consisting of librarians, publishers, e-book aggregators, library service and ILS vendors, has gathered feedback through surveys, interviews, and focus groups, and will present their recommendations. The working group plans to release a final report in Spring 2014.

3:10-3:55: DDA 2.0: Evidence-based selection of e-books

UConn Libraries PDA program is quite successful from an acquisitions perspective, but access to DRM-encased e-books is a less than ideal user experience. This presentation describes how UConn Libraries worked to provide access to thousands of DRM-free e-books while only purchasing titles with highest use.

4:00-4:45: Across the Cycle and beyond the PDF: Libraries and librarians innovating scholarly communication

This session will explore how libraries and librarians are positively affecting scholarly communication in new and impactful ways.  Several case studies will be used to exemplify how our community’s expertise is being applied to projects and initiatives that build upon and extend beyond our traditional spheres of influence. 

4:50-5:35: Playing nicely together: the ins and outs of improving metadata for libraries, content providers and discover service vendors

Greater collaboration between libraries, discovery services vendors, and content providers could increase the quality and value of metadata which would improve end users’ ability to discover content. Each corner of this triangle has its own challenges and our goal is to discuss possible solutions.

Tuesday, March 18, 2014 – Room 4F51A

8:30-9:40:  Plenary – “Surviving is important. Thriving is elegant. *” The role of resilience in individual and organisational well-being and performance.  – Sarah Durrant

The digital information landscape is increasingly complex, often pressured and subject to significant on-going disruption and change. New technologies, business models, acquisition options, markets, patron expectations, funding policies and competitors mean libraries and others are continually having to rethink what they do and how they do it. At the same time, this change and disruption brings significant potential and opportunity. So, hurrah for change, challenge and uncertainty, right? Well, not quite. Research shows that continual change, disruption, uncertainty and ‘newness’ take a significant toll on human capacity and resourcefulness forcing right-thinking organisations to confront and resolve these key issues:
– How do we ensure key staff remain motivated and impactful?
– What steps can we take to ensure we continue to identify and respond positively to opportunity?
– How can we enhance staff productivity, engagement and resourcefulness in the face of on-going change, challenge and uncertainty?
– How do we minimise the impact of workplace stress (e.g. loss of valued staff members, overwork and burn-out, presenteeism and increased sick-leave)?

One proven answer to these questions is the cultivation of RESLIENCE. Resilience encompasses a range of qualities and capacities which enable human beings to remain flexible, resourceful and effective in even the most dynamic environments. There is a strong evidence-base which shows that by cultivating resilience amongst their staff, organisations will enhance their capacity to thrive – rather than simply survive – in even the most dynamic environments. Enhanced resilience brings a range of benefits to individuals and teams too from improved productivity, engagement, motivation and impact to enhanced health and well-being. This talk seeks to raise awareness of resilience and provide insight into how this quality and capacity can serve us, our colleagues and the organisations we work for. (*Maya Angelou)

9:50-10:35:  Discovery Data as Your Driver: Enhancing Library Services with User Behavior Data from Discovery Systems

Okanagan College introduced analytical software to their discovery service as a means of tracking user search behaviour. The collected qualitative and quantitative data provided information that was previously unavailable. The user behaviour data and key trends will be discussed, as well as the implications for informing and shaping library services.

10:55-11:40:  Never Mind, I’ll Just Buy It: Why Users Won’t Jump Through Library Hoops

Via an entertaining compare and contrast, presenters will explore disconnects between e-books and streaming video available via library resources compared to “real world” resources such as Netflix and Kindle e-books. The purpose is to illustrate how library resources and commercial resources aim to meet user needs in radically different ways.

2:05-2:50:  How Helpful is Web-Scale Discovery? A Usability Study with Undergraduate Students

This presentation focuses on the design of discovery system in addressing the information needs of undergraduate students.  The presenters will introduce comparative finding from a usability study of students answering common research questions using either the EBSCO Discovery Service or traditional library resources, and discuss implications for future improvements.

Tuesday, March 18, 2014 – Room 4F51A

3:10-3:55:  E-browsing: Serendipity and questions of access and discovery

Browsing is an essential component to discovery. Examining the works of scientists, social scientists, and humanists through the lens of discovery reveals essential components of e-browsing environments. We focus on the language and experience of browsing, particularly serendipitous discovery, to encourage librarians to effectively articulate concerns and opportunities to developers.  

4:00-4:45:  Mobile resource problems: authentication and usability

Publishers have responded to the demand for access to content via mobile devices, but done so in an inconsistant manner, with a range of apps and sites with different content, a variety of authentication issues and usability problems. This session will highlight Jisc work to surface these issues to publishers.

4:50-5:35: Patron privacy in a surveillance state

How do we preserve our traditional library patron privacy ethic in an age of networked services?  This presentation has two parts.  (1) I will present a summary of a usage data inventory the Cornell University Library did recently and how the results of that study are informing Library policy moving forward.  (2) I will present a synthesis of what the library literature says about our post-Snowden reality.

Tuesday, March 18, 2014 – Room 159

9:50-10:35:  Digital Popular Collections: From Patterson to Pinkalicoius-Providing patrons with what they want 24/7/365

A community-driven discussion from public, state, and academic librarians on how digital popular material's collections are adding value to your patron's library experience, how that value is being measured, and what these libraries are doing to increase value and make the user experience as pleasant as possible. There will room to discuss the popular materials collection fits in the grander scheme of overall electronic resources.

2:05-2:55:  Collection Budget Management and Individual Article Purchase

For many libraries, particularly small to midsize academic libraries, journals have placed significant strains on the acquisitions budget. At the Volpe library at Tennessee Tech University we working on a method of more economically of providing article information. The new process relies more heavily on purchasing individual articles.

3:10-3:55:  An electronic resources workflow utilizing push technology: Business Process Management

Last summer a joint team involving Duke University Libraries and IBM spent three months developing IBM’s Business Process Manager, transforming the way the online databases are managed.  This presentation will provide an overview of the “before” and “after” database workflow, with a demo of the new system and its integration points with other tools.

4:00-4:45: Garbage Dump or Buffett: Librarian Adoption of Web-Scale Discovery Services

Web-scale discovery services – they’ve been around for a few years now, and librarians still have mixed feelings about them. Some consider them a research buffet, but others view them as garbage dumps of random information. Come hear librarians from a variety of libraries talk about what worked and what didn’t work in getting buy-in from (at least some of) their reference/instruction colleagues.

4:50—5:35:  Human TERMS of Engagement

Only 19% of accredited LIS programs appear to have a course on ERM. Thus, for continued evolution of online resource management, we need to determine how to share our expertise. This presentation explores using TERMS and NASIG’s Core Competencies for staff development as well as teaching a library science course.

Tuesday, March 18, 2014 – Room 4D11

9:50-10:35:  Video IS an e-resource

All recent surveys of students, faculty and library staff show the same thing – the preference for video in teaching and learning is growing at a phenomenal rate. Yet, compared to monographs, databases, e-journals and e-books, video often remains the “red-headed stepchild” in academic libraries.  Our presentation will discuss overall research regarding the preference for streaming video in the academy and results from the Survey of Academic Library Streaming Video. We will describe how video is being acquired in libraries, discovery and access to streaming video collections, the amount of staff time being devoted to its curation.  In addition to commercial offerings, institutions are creating streaming video content. The presenters will also describe how that content is being treated. Unlike offerings from suppliers, institutionally produced or acquired streaming video also has preservation needs and descriptive metadata requirements.  Most importantly, we will discuss and demonstrate various methods for making streaming video discoverable to students and faculty.

2:05-2:55: More licenses, more problems: How to talk to your users about why ebooks are terrible

In 2013, the OCUL consortium purchased scholarly eBook collections with much stricter DRM. This session will explore the implications of this new model on technological support and infrastructure within the consortium, and will examine usage data and user feedback to illustrate how library users are accessing (or not accessing) borrowable eBooks.

3:10-4:45:  Are we there yet?  The scholarly publishing ecosystem – where are university presses and libraries now?

This session will build on last year's Scholarly Publishing Unconference.  The wheels continue to turn as publishing efforts leach out of official publishing bodies throughout the university. This culture of innovation and experimentation has yielded a variety of efforts and products, each interpreting the needs of their constituents within the scholarly publishing arena. These initiatives are received with varying degrees of enthusiasm by the stakeholders within the community, prompting a number of questions that will be addressed during this session

4:50-5:35:  Not always discovered: Phase two of a study of the effect of discovery systems on online journal usage

This first large-scale study of the effect of discovery systems examines the impact of their implementation on electronic resource usage at a range of academic libraries. A statistically rigorous comparison of pre- and post-implementation COUNTER data shows whether these systems alter usage of online publisher-hosted journals.

Wednesday, March 19, 2014

8:30-9:15:  What’s the use? Beyond COUNTER: The changing definition of usage in an open access economy – Room 159

Most librarians are very familiar with how to compile, analyze, and make collections decisions based on usage data. Every publisher knows how important it is to make their usage data COUNTER-compliant, easily accessible, and SUSHI-ready. While libraries and publishers agree that usage is an important metric , more and more researchers are using platforms and tools outside of the publisher's website to access content, and publishers and librarians have to go beyond COUNTER to measure the value of the content.  In this session ACS Publications will  explore the impact of open access, search engines, discovery tools and the role of “usage” as a metric of value. Joining us will be representatives from ACS Publications, COUNTER, and major university libraries to comment on the impact of this changing "use" landscape.

9:20-10:05: Making data less daunting: Using data refinement tools to improve user experience – Room 159

Libraries collect a lot of data, but often aren’t sure what to do with it. Freely available, open source tools can allow you to evaluate usage data and search logs to better understand patrons’ needs, enhance discovery tools and improve the user experience. Come learn how to create actionable data!

10:10-10:55: Beyond “I clicked the link, but it didn’t work!” What analyzing troubleshooting reveals – Room 4F51A

What do e-resources troubleshooting incidents really tell us? This two part presentation addresses how the Auraria Library in Denver, Colorado, and the University of British Columbia Library analyzed their troubleshooting incidents in order to identify valuable trends and improve service.

11:00-12:15 Keynote – The Mining and Application of Diverse Cultural Perspectives in User-Generated Content – Brent J. Hecht – Room 4F51A

Wikipedia articles, tweets, and other forms of user-generated content (UGC) play an essential role in the experience of the average Web user. Outside the public eye, UGC has become equally indispensable as a source of world knowledge for systems and algorithms that help us make sense of big data. In this talk, I will demonstrate that UGC reflects the cultural diversity of its contributors to a previously unidentified extent and that this diversity has important implications for Web users and existing UGC-based technologies. Focusing on Wikipedia, I will show how UGC diversity can be extracted and measured using diversity mining algorithms and techniques from geographic information science. Finally, through two novel applications – Omnipedia and Atlasify – I will highlight the exciting potential for a new class of technologies enabled by the ability to harvest diverse perspectives from UGC.

Wednesday, March 19, 2014  – Room 4D11

8:30-9:15:  The lasso and the firehose: tools of the e-resources troubleshooting trade (results of a survey)

Troubleshooting e-resources got you putting out fires, herding cats? Find out how your peers handle e-resources troubleshooting using email, tracking systems, ERMs, customer relations software, and more. Presenters share preliminary results of their 2013 E-resources Troubleshooting survey examining these technologies and next steps in disseminating results on techniques and training

9:20-10:05: Playing nicely in the sandbox: How new library management systems require a resurgence of relationship building

As new library systems emerge, the need increases for all parties to be communicating, teaching, and learning.  Problems may have origins far back along the chain of information provision.  We will discuss roles and methods needed to help support each other and to provide excellent service and access to resources.

10:10-10:55:  Deselecting, digitizing and assessing print journals in an e-preferred environment

In April of 2012, Virginia Tech Libraries formally adopted an E-preferred policy. The benefits and challenges in assessing, deselecting and archiving our print collection have been many. Extensively weeding our print journals and monographs on such a large scale in favor of electronic formats has required creative workflows and processes.