Caution! Hazardous Substances: Recognizing and Deflecting Toxic Personalities in the Library Workplace

May 15, 2008 – Caution! Hazardous Substances: Recognizing and Deflecting Toxic Personalities in the Library Workplace
Time: 2:00 p.m. – 3:30 p.m.
Place: 4th floor conference room
Presenter: Ann Riley

More than just difficult people and management dilemmas, toxic work situations occur in many ways. The term toxic was first used with this definition in the late 1980s in business literature by author Peter Frost, and denotes an ongoing work situation that is painful, personally difficult and uncomfortable through a special combination of factors. Through an online survey taken by almost 3000 library employees in five states in late 2006, the authors of this presentation (Bennett; Freire; Riley) investigated how prevalent these situations are in libraries and what forms they take. The authors also offer some positive suggestions for handling the situations, and include case studies for group discussion. (This presentation was given at the 2007 ACRL Conference to an overflow crowd.)

Release time is available for this program with supervisor approval.

– Staff Development Committee

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