A few of us attended an ALA Virtual Conference session presented by Steven Bell about “Way We Serve”statements.” A “Way We Serve” statement is an easily remembered phrase that provides employees a context for every decision they make in service to direct reports, team members and customers. We were interested in getting a group of interested MU Libraries employees together to discuss this topic and how such a statement might work for us. If you are interested, please contact me (Shannon) by next Friday, Oct. 5. After we find out who is interested, we will set up a time and place for the discussion.
–Shannon Cary and Darell Schmick