A free, one-hour webinar sponsored by ACRL/Choice has been scheduled for the following:
Understanding the Role of the Library in the Student Journey: Insights from Field Research and Practice
Tuesday, 21 July, 1-2pm, CST
4F51A Ellis Library
Webinar description: How do college students feel about libraries and librarians? What habits and behaviors factor into their use of library resources? What are the largest pain points experienced by today’s academic library users? How are libraries responding? Join us for a webinar in partnership with ProQuest to hear Serena Rosenhan, Director of User Experience Design at ProQuest answer these questions with insights gathered during contextual studies of student and faculty researchers conducted at 6 college campuses. Then, Brian Gray, Team Leader, Research Services at Case Western Reserve University’s Kelvin Smith Library will describe how his library created a strategic plan that focuses on serving the end user and reinventing the role of the library in student learning.
Presenters:
Serena Rosenhan – Director, User Experience Design, ProQuest
Serena loves the challenge of making complex things easier to use and is happiest when she is observing or interviewing users. She brings over 15 years of experience in information architecture and interaction design, as well as 9 years of experience studying users of library resources, to her current work directing the activities of a growing User Experience Design Team at ProQuest.
Michelle D’Couto – Lead Product Manager, ProQuest
Michelle has a passion for building products that delight customers. After years in the semiconductor industry building enterprise systems and developing intellectual property, she is now with the Discovery Team at ProQuest, developing search and content solutions for library customers and student end users. She serves as Lead Product Manager for the Content in ProQuest’s Workflow Solutions Division.
Brian C. Gray – Team Leader, Research Services at Case Western Reserve University’s Kelvin Smith Library
Innovation, learning, and partnership are the hallmarks of Brian's work as the Team Lead for Research Services at the Kelvin Smith Library at Case Western Reserve University in Cleveland, Ohio. One of 50 staff members in the main campus library, Brian draws on a variety of skills from teaching to technology to serve-and keep ahead of-the library's users, which include almost 10,000 students in over 60 degree programs, faculty and staff, and the university's community.
Please contact Cindy Cotner if you have questions.