We received a letter from Patrick Burns, Interim Dean of Libraries at Colorado State University, the home of the RAPID ILL System recently. In that letter, he told us some exciting statistics representing outstanding service to our university community.
In the calendar year of 2009, the University of Missouri, Columbia (Ellis Library) sent 8,931 article requests into the RAPID ILL System. Of those, 8,471 were filled, resulting in a 95% fill rate. In addition, MU patrons received their articles from other RAPID libraries in an average of 15.4 hours, including nights and weekends. Congratulations to Interlibrary Borrowing for their work in making this happen for our MU patrons.
June DeWeese
Wow, outstanding work, ILL colleagues!!! Do we know what percent of our ILL article requests are filled by other RAPID libraries?